Privacy Policy

Introduction

growthadvisor AG ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website and services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

growthadvisor AG is a company registered in Austria with registration number FN468529a, located at Landstraßer Hauptstraße 155, 9009 Klagenfurt, Carinthia, Austria.

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information collected automatically through your use of our services.

Information You Provide

• Contact information (name, email address, phone number)
• Company or restaurant details
• Messages and enquiries sent through our contact forms
• Information provided during consultations or service delivery
• Communication preferences and consent choices

Information Collected Automatically

• Website usage data and analytics information
• Device information (IP address, browser type, operating system)
• Cookies and tracking technologies data
• Page views, session duration, and navigation patterns

How We Use Your Information

We process your personal data for specific, legitimate purposes based on lawful grounds under GDPR. How we use your information depends on how you interact with our services and the preferences you have expressed.

Service Delivery

• Responding to your enquiries and providing requested information
• Delivering our restaurant loyalty app development guidance services
• Managing client relationships and project communications
• Processing payments and maintaining financial records

Business Operations

• Improving our website functionality and user experience
• Analysing service usage to enhance our offerings
• Maintaining security and preventing fraud
• Complying with legal obligations and regulatory requirements

Marketing and Communications

With your consent, we may use your contact information to send you relevant updates about our services, industry insights, and promotional materials. You can withdraw this consent at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties without your explicit consent, except in the following circumstances:

• Service providers who assist us in operating our website and conducting business
• Professional advisors such as lawyers, accountants, and auditors
• Regulatory authorities when required by law or to protect our legal rights
• Business transfers in the event of a merger, acquisition, or sale of assets

All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods vary depending on the type of information and the purpose for processing.

• Contact enquiries: 3 years from last contact
• Client project data: 7 years after project completion
• Website analytics: 26 months (Google Analytics default)
• Marketing communications: Until consent is withdrawn

Your Rights

Under GDPR and Austrian data protection laws, you have several rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month, though this period may be extended in complex cases.

International Data Transfers

We primarily process your data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not complied with applicable data protection laws. You can contact them at: